Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items.

What can I expect of my in-home repair process?Q2. Here you should find two Phillips screws. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers.

This Samsung washer also has a steam feature, a unique feature which allows you to remove stains and kill bacteria for deeper cleaning.

Lift up the door of your top-loading machine. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. Remove them and set them aside in a safe place.

In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship.Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair.

Today Parr train dogs and write articles on a variety of topics for websites worldwide. Where do i find my Identification Number? What are the terms of the manufacturer's warranty?Q9. Samsung has mailed more than 2 million Home Label Kits to our known customers. Please enter the correct serial number. Be cautious around sharp edges, lifting heavy objects, and have towels and bucket ready for water spills.At this point, if you need to replace the user control and display board, you need to remove the control panel first. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturer’s warranty, regardless of the age of your washer. Be clear on which part of the washing machine you need to remove. Hunker may earn compensation through affiliate links in this story. This is one of the larger top-load washers … Use a slot screwdriver to release the front panel from the frame. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels.Most service contracts allow for a pro-rated refund minus claims.

We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am – 06:00pm (ET), Monday to Friday.Saturday/Sunday:ClosedWhen applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. The rebate amount shown includes the washer rebate as well as a loyalty incentive to thank you for your continued support of Samsung. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you.For information on the class action settlement visit This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016.

Technicians from these service providers have been trained to perform the washer repairs for this recall.Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. When disassembling your top load washing machine, take care not to damage any of the components. How long will I need to wait to get an appointment for my recall repair?Q4.