I did have (fingers crossed) some better luck when reinstalling ice maker ensuring drip channel from below coil was lodged properly into the drain (rear left) before closing top and bottom together. I use my washer about 6 months a year waiting on repairs! In that case caulking usually works . It takes persistence with a nice attitude. I told her about the bulletin and she already knew about it, but didn't care.
Does anyone have the codes to put the frig into test mode and get the ice maker and freezer area into defrost mode? Samsung's customer service is BEYOND abysmal. I have had it for 4 years and the last two years I routinely defrost (once I can actually get the tray out) the ice maker every 3-4 weeks. Well the fridge is a Samsung and I am currently listening to the beeping of the defrost. It takes right at 30 days to freeze that air passage to where I notice ice deterioration. Especially for the service bulletin! I bought this Samsung in November 2014 from Home Depot along with extended warranty. Stian... this is a known "fix." back to the drawing board! The tech said without Samsung's "accommodation" it would have cost over $700. I am very disappointed with this samsung piece of crap. The design is very compact, takes up little space - like 1/2 the volume of our old ice maker. It's a quick fix
Hello all. Then I am good to go for another week or two. I removed ice tray and noticed there is ice in several places along actual ice maker and walls in the frozen form of drips. The bottom line is don't buy Samsung refrigerators. Long story short, after my third try with Samsung (and being assigned a ticket number... and NEVER hearing back from Samsung), I insisted Geek Squad address the situation. I see the problem and know how to, temporarily, fix it. If you contact Samsung and insist nicely that they “accommodate” you with this repair, you may have your out of warranty ice maker problem solved as well.
The "technician" came out on October 14, and stated that the compressor load was hot. Head over to the "update" thread for more updated information (http://www.theinvisibleblog.com/2016/08/fixing-samsung-ice-maker.html). Feel free to let me know if you find something that needs to be updated, changed, or corrected. I was going to call Samsung and see about getting a service tech out, but listening to everyone else have so many issues and not get the issue resolved. Within a week I had a 1"x1"x3" log of ice perfectly formed on the dome over where the fan would be. There should be a class action lawsuit registered. has filed a class lawsuit against Samsung for their refrigerators with defective ice makers. Now that my warranty is expired, I'm fu#%?$ because the ice maker is junk. Worse every day. About 2 months ago took apart inside of fridge and defrosted with hairdryer. Could you please share more detailed explanation/photos of your approach? We have an extended warranty through a third party and have been told the same that it is a defective design (so, they are obviously covering Samsung's a****). Today will be the 3rd time.
And having kids who open the refrigerator all day long and at times hanging on the handle I am sure that is what caused the seal on my icemaker to fatigue. I plan to spend some time finding the email addresses of Samsung's CEO and board of directors to lodge my complaint. Was hoping to find a simple fix. As with the rest of you the ice bucket is frozen so I can't even get the front off to defrost it!
Well it is Feb.2018 and you all guessed it. They said to do this, wait 6-8 hours and everything should work fine. I am not able to get the control panel to respond my pressing the suggested buttons. How we need a solution to this problem for a great product they make. I still have to force defrost this piece of crap unit every 3 to 4 weeks. I have to use a hair dryer to melt this glob of ice and clean up the mess. My Samsung fridge is garbage. The first one was replaced under the Samsung warranty and now this one the Sears extended warranty will only cover $2,100.00, though I would require a lot more as I have to have a counter depth fridge because of my kitchen configuration. Very carefully, use a hairdryer to melt the ice enough so that your appliance can resume normal function.Some people opt to put pans of steamy/boiling water in their freezer to aid in this process, but we would advise against this, as the condensation can attach to your heating coils and make the situation even worse.We hope that these ice maker defrosting tips resolve your problem, but if ice continues to build despite your efforts, the next step is a forced defrost, which we outline below.Your refrigerator and freezer combo runs through cycles of defrosting and maintaining itself, usually without us ever even realizing it—one of the luxuries of modern technologies.Sometimes though, these appliances can have a hard time keeping up with demand, and you’ll notice frost begin to build up and "freeze over" inside your ice maker.For these instances, a manual or forced defrost is the answer and can be accomplished with the push of a few buttons, as shown in this video.Some ice makers have a built-in reset switch, and others (like Maintaining your ice maker by keeping it clean will go a long way towards its usable lifespan.However, you can’t just bleach it like you would a bathtub or laundry.Because ice is consumable, you must carefully clean your ice maker not only to protect the appliance but to protect your health. Now I finally understood how to defrost it using the instructions above, but the beeping is driving me insane. Samsung refrigerator RF28HDEDBSR purchased from Home Depot in College Station, Texas, on May 26, 2015, and delivered on July 25, 2015. wet mushy ice. The Ice maker, fan and damper had all been replaced under ext warranty. I would also recommend once the icemaker is defrosted turning off the refrigerator light and using a flashlight shining it along the edges in the back and underneath while you "Tomil Asian "look inside the icemaker. After dethawing, I tried turning the ice maker off on the front panel. This one works great.